The ITIL 4 Foundation certification provides participants with an understanding of the ITIL framework and its application to modern IT service management.
Participants will learn about the key concepts, principles, and practices of ITIL 4, including the Service Value System (SVS) and the four dimensions of service management.
Prerequisites:
There are no specific prerequisites for the ITIL 4 Foundation certification. It is suitable for individuals at any level of IT experience who are interested in IT service management.
Skills Gained
Understanding of the key concepts and principles of ITIL 4
Knowledge of the Service Value System (SVS) and its components
Ability to apply ITIL 4 practices for delivering value to customers and stakeholders
Skills in creating, delivering, and supporting IT services based on ITIL 4 guidelines
Capability to contribute to organizational IT service management improvement initiatives
Audience
IT professionals
IT managers
IT service managers
IT consultants
Business managers
Anyone involved in IT service management practices
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